PURCHASE, REFUND & DELIVERY POLICIES
Mojo Projects is committed to offering its customers the highest level of service and customer satisfaction possible.
Please read our terms and conditions and returns policy before placing an order.
Returns & Cancellation Policy
As each Mojo Projects product is custom made, we cannot offer a return unless:
If the product(s) delivered does not match your order, please contact us via email (firstname.lastname@example.org) or call our hotline number at 012 2000 505 outlining the problem and we will arrange the return of the said goods. Please remember to include your original invoice number and the name your order was placed under. If the goods have a problem relating to the quality of the product, then a photograph as well as description of the problem should be emailed through to email@example.com for our customer services team to assess.
We cannot take any action on an order until all the goods are returned to Mojo Projects for inspection. Following the return of the goods a thorough assessment will take place following which Mojo Projects will deem whether the return is valid or not.
A refund will be offered only when an order is cancelled prior to any work being undertaken by Mojo Projects. If you need to cancel an order you should contact customer services on 012 2000 505 as soon as possible.
Any problem with an order should be outlined within 24 hours of receiving the goods.
Failure to inform Mojo Projects of a problem within 24 hours of receiving the goods will mean the order is deemed to have been accepted and checked.
We do not accept returns on samples or sample packs.
Please note that Mojo Projects is not responsible for any failure on the part of any courier or delivery service used to deliver goods. Our Normal Courier or Delivery duration is 3 to 5 Working Days. Free delivery for all orders above RM100. For orders below RM100 the delivery charges are as follows:
West Malaysia: RM10
East Malaysia: RM30
All orders must be placed before 12.00pm local time to ensure that you receive your product within the specified delivery period. Please note that certain items may not be delivered within the specified delivery timeframe due to unavailability of stocks. We use a secured and trusted courier service in order to ensure that your order is delivered in good condition and on time.